Acceptable Use Policy (AUP)

This Acceptable Use Policy ("Policy") outlines the rules and guidelines for using the services ("Services") provided by Customer Connect CRM AB ("Customer Connect," "we," "us"). All users and customers ("you") must comply with this Policy when accessing or using our Services.

1. Purpose

This Policy is designed to:

• Ensure the safe and lawful use of our Services.
• Protect our systems, data, reputation, and users from misuse.
• Ensure compliance with applicable laws and industry standards.

2. Prohibited Uses

You may not use the Services to:

2.1 Illegal Activities

• Violate any local, national, or international law or regulation.
• Upload or transmit any content that infringes or misappropriates intellectual property rights or violates third-party rights.

2.2 Harmful or Abusive Conduct

• Harass, threaten, abuse, defame, or intimidate any person or group.
• Upload, share, or transmit pornographic, obscene, or indecent content.
• Promote hate speech or discriminatory content based on race, gender, religion, nationality, sexual orientation, or disability.

2.3 Security Violations

• Introduce or distribute viruses, malware, ransomware, or any other malicious software.
• Attempt to gain unauthorized access to any account, system, or data.
• Probe, scan, or test the vulnerability of our system or network.

2.4 System Abuse

• Overload, flood, or disrupt our Services.
• Use automation (e.g. bots, scripts) in a way that degrades performance.
• Circumvent account limitations, subscription tiers, or usage quotas.

2.5 Fraud and Misrepresentation

• Impersonate any individual or organization.
• Submit false or misleading data, including fake identities or business details.

2.6 Unsolicited Communications

• Send spam, bulk emails, or unsolicited advertising.
• Harvest or collect email addresses or other personal data without consent.

3. Responsibilities

You are responsible for:

• Your own conduct and content.
• Ensuring your users and team members comply with this Policy.
• Promptly reporting any suspected violations to support@customerconnect.io.

4. Enforcement and Consequences

Violations of this Policy may result in, without notice:

• Suspension or termination of your account.
• Reporting to authorities if required by law.
• Legal action for damages and costs incurred.

5. Changes

We reserve the right to modify this Policy at any time. We will provide notice of material changes by posting the updated version on our website or via direct communication. Continued use of the Services constitutes acceptance of the updated Policy.

6. Contact

For questions or to report violations, contact:

Customer Connect CRM AB
Email: support@customerconnect.io
Address: Kungsgatan 9, c/o Convendum, 111 43 Stockholm, Sweden