Privacy Policy

Introduction
§1. Data Controller
§2. Cookies and Profiling
§3. Final Provisions

Introduction

This Privacy Policy ("Policy") is addressed to the individuals specified in §3.2 below and explains the principles for processing personal data ("Data"), including data collected through the website ("Website").

Customer Connect provides lead management services (SaaS), helping businesses effectively manage opportunities.
We strive to process Data in compliance with applicable laws, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC ("GDPR"), as well as the California Consumer Privacy Act (CCPA), if applicable.

§1. Data Controller

1.1 Roles and Responsibilities

1.1.1 Data Controller
The Data Controller responsible for your personal data is Customer Connect CRM AB, registered in Sweden at: Patriks Väg 14, 434 90 Vallda, listed in the company register under organisation number: 559477-1114, phone number: +46 729632901 ("we", "us").

We are the Data Controller for your personal data if you are:

• A Client, who has entered into a service agreement with us ("Agreement") by accepting the terms and conditions available on the Website ("Client"), as a natural person or a person contacting us via email, the contact form, or the Website’s chat feature.
• A Contractor, who has entered into another type of agreement with us ("Contractor"), as a natural person, a representative of a Client or Contractor, or a person designated by a Client or Contractor to contact us.

1.1.2 Limitation of Responsibility for Data
We are not the Data Controller for the data of:

• Contractors, employees, or associates of the Client, or other persons authorised by them to use the account on the Website (unless such persons have accepted this Policy).
  The data of such individuals, if applicable, is processed under a separate data processing agreement.

1.1.3 Data Processor
When processing data on behalf of Clients, Customer Connect acts as a Data Processor, in compliance with the Data Processing Agreement ("DPA").

1.1.4 Security Measures
We are committed to maintaining the security and confidentiality of your Data by implementing appropriate technical and organisational measures, such as encryption and access controls.

If you have any questions or complaints regarding the processing of your personal data, please contact us:

• Email:
• Address: Kungsgatan 9, c/o Convendum, 111 43 Stockholm, Sweden

Please include the following details in your request:

1. Information identifying yourself or the individual(s) concerned.
2. A description of the issue.
3. Your preferred resolution method.

1.2 Your Rights Regarding Personal Data Processing

You have the right to control your personal data. Your rights include:

1. Right to Access Data
   You may request confirmation of whether we process your personal data and receive details, including:
2. • purposes of processing,
   • categories of data,
   • data recipients,
   • data retention periods,
   • your rights,
   • the source of data (if not provided directly by you),
   • safeguards for data transferred outside the EU.
2. Right to Rectify Data
   You have the right to correct your data if it is inaccurate or incomplete.
3. Right to Erase Data ("Right to Be Forgotten")
   You may request the deletion of your data if:
4. • it is no longer necessary for the purposes for which it was collected,
   • you withdraw consent (if no other legal basis applies),
   • you successfully object to processing,
   • the data is processed unlawfully,
   • the deletion is required by law.
4. Right to Restrict Processing
   You may request the restriction of processing if:
5. • you contest the data’s accuracy,
   • you oppose deletion despite unlawful processing,
   • you need the data for legal claims,
   • you object to processing and we are verifying your objection.
5. Right to Data Portability
   You may request your data in a structured, commonly used format and ask us to transfer it to another controller.
6. Right to Object
   You may object to the processing of your data when it is based on our legitimate interests.
7. Right to Withdraw Consent
   You can withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
8. Right to Lodge a Complaint
   You may file a complaint with the relevant supervisory authority (in Poland: the President of the Personal Data Protection Office) if you believe your data is being processed unlawfully.

§2. Cookies and Profiling

2.1 Introduction

• Using the Website requires the storage of small text files, known as cookies, in your browser. Cookies and similar technologies are used for various purposes, including:
• • Ensuring the functionality of the Website.
  • Collecting information that may include your Data.

2.2 Types and Purposes of Cookies

• Necessary Cookies: Essential for basic Website functionalities, such as login, chat, support and session maintenance.
• Optional Cookies: Include:
• • Analytical Cookies: For improving Website performance.
  • Functional Cookies: For remembering user preferences (e.g., language).
  • Advertising Cookies: For tailoring ads to your interests.

2.3 Managing Cookie Consent

You can manage cookies through your browser settings and withdraw consent at any time.

2.4 Cookie Storage Duration

• Temporary cookies are deleted automatically after a specified time.
• Persistent cookies remain until manually removed.

2.5 Third-Party Cookies

We use cookies from third parties (e.g., Google, Facebook) for analytics and advertising purposes.

§3. Final Provisions

1. Detailed rules on data processing are included in informational clauses referenced in §1.
2. Matters not covered by this Policy are governed by applicable laws.
3. Use of the Website constitutes acceptance of this Privacy and Cookie Policy.
4. We may amend this Policy, and you will be informed via the Website.
5. Last updated: 27 November 2024.