CRM for hotels and conferences
More structure. Less stress.
Gain full control over bookings, inquiries, and follow-ups – without drowning in your inbox.
Customer Connect is a simple CRM system that helps hotels and conference venues gather all incoming inquiries in one place – from the first contact to booked events or completed overnight stays.
Do you recognize yourself?
- You receive booking inquiries via the website, email, and sometimes phone – but nothing is collected automatically
- Colleagues miss following up on leads because everything is managed in different inboxes or personal lists
- You use Excel or notepads to keep track – but it's easy for something to fall through the cracks
- You have tried other CRM systems but found them complicated and designed for completely different industries
How Customer Connect helps you in your daily life
1. All inquiries in one place
Emails from booking forms, direct contacts, or chats automatically go to your sales board.
2. Drag and drop – from inquiry to booking
Visually follow each customer journey: Inquiry → Quote → Confirmed → Completed → Invoiced.
3. Customize according to your setups
Create your own steps and fields for e.g. conference inquiries, group bookings, or wedding packages.
4. Get the right information from the start
Gather what you need: date, number of participants, room type, dietary preferences, technical needs, and billing information.
5. Tag and sort
Filter e.g. by returning customers, large groups, or "needs follow-up" – so nothing is forgotten.
6. Let AI assist
Paste an email or a DM – our AI automatically fills in the details in the CRM.
Why hotels and conference venues choose Customer Connect
- Simple and visual – you can immediately see what needs to be followed up
- Tailored for smaller teams – perfect for those who don't have time to learn a large system
- Support for both accommodation and conferences – manage everything in the same flow
- Built in Sweden – safe and secure
- Fast support – we're here if you need help getting started
A tool for all your opportunities
Save 2 months with yearly billing
€11.88
/user per month
€9.90
/user per month
For freelancers and consultants who want simple control.
- 1 user
- Email & calendar
- Essential dashboard
- Email notifications
- 1 sales pipeline
€23.88
/user per month
€19.90
/user per month
For small teams who want to save time with AI.
- Unlimited users
- AI for leads & deals
- Integrations (1)
- Automations (1)
- Tags & custom fields
- 1 sales pipeline
€47.88
/user per month
€39.90
/user per month
For growing teams that need more control.
- Advanced dashboards & reports
- Email & SMS notifications
- Integrations (3)
- Automations (3)
- Roles & permissions
- 3 sales pipelines
Frequently asked questions about CRM for hotels and conferences
- What is a CRM for hotels?
- It is a system that helps you keep track of booking inquiries, tasks, and customers – all in one place instead of in the inbox.
- Does it work for both conferences and overnight stays?
- Yes! You can have different processes for different types of inquiries – e.g. accommodation, conference, party, or wedding.
- Can we customize the fields according to our needs?
- Absolutely. You can add your own fields for e.g. number of rooms, meal preferences, technology, contact persons, and more.
- How do we get inquiries from forms and emails?
- Customer Connect connects to your website or inbox – so inquiries go directly into the CRM.
- Do we need to install anything?
- No. Everything runs in the web browser. Create an account and get started immediately – no installation required.