4.6

Customer Connect + Brightcall

Bring leads from Brightcall into Customer Connect as sales opportunities.

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Overview

Give telephone inquiries a place in Customer Connect alongside your other sales opportunities. The Brightcall integration receives leads and updates the deal with information from the call.

Getting started

Enter the API key and widget ID under Brightcall in the integration settings. Enable the integration and review the webhook settings with us. Once an inquiry arrives, you can continue working on the deal.

What you can do

  • Capture new leads

    New leads from Brightcall create sales opportunities with phone numbers.

  • Assign the call to its owner

    When an agent can be matched by email, the user is linked to the deal.

  • See call status

    Information about answered or missed calls is updated on the deal.