From cleaning enquiry to the next job
Customer Connect is a CRM for cleaning companies that want to collect quote requests and stay in touch with new and returning customers. See what the customer needs, who is responsible and when to follow up on the price proposal.
Manage quote requests
Turn emails about end-of-tenancy or office cleaning into opportunities. Before the price proposal, collect what needs cleaning, how often and when the customer needs help.
An end-of-tenancy cleaning enquiry often needs a date, address and floor area. For recurring office cleaning, you also need to understand frequency and which areas are included. With the information gathered, the next customer call is an opportunity to clarify details before the quote.
Follow up with returning customers
Plan the next conversation with customers who need regular cleaning. Note changing needs and choose who takes the contact forward.
Keep customer conversations organised
Gather the enquiry details and decide who gets back in touch after the price proposal. Set a follow-up so the next contact has a place in the working day.
Try a customer who is waiting for a quote
Choose an enquiry for recurring cleaning. Gather the customer’s needs, areas, preferred frequency and start date. Note what needs clarifying before the quote and choose who calls the customer. When they respond, update the deal and plan the next contact.
If a colleague takes over, they should understand what the quote covers and which questions remain. Try this together when choosing CRM for your cleaning business.
Use the lead management registration template and compare CRM prices for your team.
We use Customer Connect to keep track of sales opportunities in a smooth, structured way. It is easy to use and getting started took very little time — exactly what we needed!
Agnes Lagevald
Project Manager at Novoterm · Translated from Swedish
I have worked with many systems over the years, but Customer Connect is brilliant. User-friendly, business-focused and spot-on!
Mats Winblad
Founder and CEO of MaWin AB · Translated from Swedish
How to get started
- Choose your plan. Click Try for free to see options and terms on the pricing page, then continue to registration.
- Try an enquiry. Start with a cleaning enquiry. Paste the email text, let AI interpret it and check the details.
- Plan the next contact. Assign an owner and set a follow-up based on what the customer needs answered.
After registration, we will contact you to ask whether you need help getting started.
Frequently asked questions
How can a cleaning company organise leads?
Treat each quote request as an opportunity. Note the service, scope and the customer’s preferred start. Assign an owner and plan the next contact. This routine makes cleaning lead management concrete even when several enquiries arrive on the same day.
How do we follow up with a customer who wants to change their regular cleaning?
Collect what the customer wants to change, such as scope or frequency. Specify who will clarify the need and set a follow-up for the next conversation. Keep the new information with the customer conversation so colleagues know what needs discussing.
Can we track enquiries about different types of cleaning?
Yes. Treat each enquiry as an opportunity and gather what the customer needs in the details, such as end-of-tenancy cleaning or regular office cleaning.
How does the free trial work?
The button takes you to the pricing page, where you can see current options and terms before continuing. After registration, we will get in touch to ask whether you need help getting started.
Give the next cleaning enquiry a clear next step
Gather the customer’s information, assign an owner and plan the next contact. Click Try for free to choose a plan on the pricing page. After registration, we will ask whether you need help getting started.