Customer Connect + Framer CRM integration through forms

Overview

From a Framer form to an opportunity

Bring contact and quote requests from your Framer website into Customer Connect. Framer’s built-in forms can email submissions. Customer Connect interprets the email and creates an opportunity for your team to work on.

How to connect the form

1. Copy your team address. Open the email settings in Customer Connect. Create an address if your team does not have one, then copy it.
2. Select the form in Framer. Open the settings for where submissions should go. Choose email as the destination and enter the team address as the recipient.
3. Check the fields. Include the customer’s name, email and message so Customer Connect has useful information to interpret.
4. Publish and test. Send a test enquiry from the published website. Check that the information appears in the opportunity in Customer Connect.

See Framer’s guide to built-in contact forms for current settings. If you use an embedded form tool, set the email recipient in that tool.

Give your team a shared next step

In Customer Connect, you can assign an owner and schedule follow-up when an enquiry arrives. Learn more about collecting customer enquiries.

If form emails already arrive in your inbox, you can also forward them from Gmail or Microsoft 365. Contact us for help with the setup.

Try for free

What you can do

• Capture website enquiries

  Send submissions from Framer forms to your team email address in Customer Connect.

• Turn the email into an opportunity

  Customer Connect interprets the customer details and message as the basis for further contact.

• Bring next steps together

  Assign an owner and schedule follow-up on the opportunity in Customer Connect.