Why Villa Fridhem chose Customer Connect
How Villa Fridhem simplified managing inquiries about experiences and events with Customer Connect.
CRM for hotels and conferences
Turn the next enquiry into a booking
Customer Connect is a CRM for hotels and conference venues that want to keep customer enquiries together. Gather the details, assign responsibility and follow up on the proposal with the organiser.
In good company
Manage booking enquiries
Turn emails about conferences, group stays and corporate events into opportunities. Gather the customer’s wishes for the proposal: dates, number of participants, accommodation and meals.
When selling conferences, several options may remain open at once. The organiser may be comparing two dates and need internal budget approval. Note what has been decided and which answers you are waiting for. Whoever follows up can then continue the conversation from the right starting point.
Follow up with corporate customers
Choose who keeps in touch with the organiser and plan when to get back in contact. Save the conversation details so the next discussion builds on what you already know.
Structure the sales process
See which enquiries are waiting for information, a proposal or the customer’s decision. Use ownership and follow-ups to coordinate work between colleagues.
Try a conference deal from enquiry to decision
Choose a business enquiry with dates, participant numbers and accommodation or meal requirements. Gather the information and note which questions the buyer needs to confirm internally. Decide who gets back to them and when to review the proposal.
Let a colleague take over the deal and check that the customer’s latest response makes sense. CRM for hotels and conferences should help keep that conversation together when several people work with the same business customer.
See how to share responsibility in a team and compare plans and prices.
With Customer Connect CRM, we have gained full control of all inquiries. It makes our work easier and the experience better for our guests.
Erika Medberg
Marketing Manager, Villa Fridhem · Translated from Swedish
We use Customer Connect to keep track of sales opportunities in a smooth, structured way. It is easy to use and getting started took very little time — exactly what we needed!
Agnes Lagevald
Project Manager at Novoterm · Translated from Swedish
How to get started
- Choose your plan. Click Try for free to see options and terms on the pricing page, then continue to registration.
- Try an enquiry. Start with a conference or group enquiry. Paste the email text, let AI interpret it and check the details.
- Plan the next contact. Assign an owner and set a follow-up based on what the customer needs answered.
After registration, we will contact you to ask whether you need help getting started.
Frequently asked questions
What information is needed to follow up a conference enquiry?
Collect the organiser’s contact details, possible dates, participant numbers and requirements for meeting rooms, accommodation and meals. Note when the customer wants to decide. Choose who will respond and plan the next contact around the remaining questions.
How can a hotel use CRM for returning corporate customers?
Which part of a conference sale does CRM help with?
The customer conversation before a decision: collect the enquiry, note needs, assign an owner and set a follow-up. The next contact might concern dates, participant numbers or a proposal already sent.
How does the free trial work?
The button takes you to the pricing page, where you can see current options and terms before continuing. After registration, we will get in touch to ask whether you need help getting started.
Start with the next conference enquiry
Gather the customer’s information, assign an owner and plan the next contact. Click Try for free to choose a plan on the pricing page. After registration, we will ask whether you need help getting started.