Why Villa Fridhem chose Customer Connect
How Villa Fridhem simplified managing inquiries about experiences and events with Customer Connect.
CRM for hotels and conference venues to keep track of enquiries and deals
Customer Connect is a simple CRM that helps hotels and conference venues collect customer enquiries, assign responsibility and follow up sales opportunities in one place.
From first conference enquiry to an agreed deal.
In good company
Manage booking enquiries
Turn emails about conferences, group stays and corporate events into opportunities. Gather the customer’s wishes for the proposal: dates, number of participants, accommodation and meals.
Follow up with corporate customers
Choose who keeps in touch with the organiser and plan when to get back in contact. Save the conversation details so the next discussion builds on what you already know.
Structure the sales process
See which enquiries are waiting for information, a proposal or the customer’s decision. Use ownership and follow-ups to coordinate work between colleagues.
With Customer Connect CRM, we have gained full control of all inquiries. It makes our work easier and the experience better for our guests.
Erika Medberg
Marketing Manager, Villa Fridhem · Translated from Swedish
We use Customer Connect to keep track of sales opportunities in a smooth, structured way. It is easy to use and getting started took very little time — exactly what we needed!
Agnes Lagevald
Project Manager at Novoterm · Translated from Swedish
CRM integrations for your tools
From customer enquiries to contracts and accounting. Bring your tools together with Customer Connect.
View all integrations
How to get started
- Choose your plan. Click Try for free to see options and terms on the pricing page, then continue to registration.
- Try an enquiry. Start with a conference or group enquiry. Paste the email text, let AI interpret it and check the details.
- Plan the next contact. Assign an owner and set a follow-up based on what the customer needs answered.
After registration, we will contact you to ask whether you need help getting started.
Frequently asked questions
How can a hotel use CRM for returning corporate customers?
Which part of a conference sale does CRM help with?
The customer conversation before a decision: collect the enquiry, note needs, assign an owner and set a follow-up. The next contact might concern dates, participant numbers or a proposal already sent.
How does the free trial work?
The button takes you to the pricing page, where you can see current options and terms before continuing. After registration, we will get in touch to ask whether you need help getting started.
Start with the next conference enquiry
Gather the customer’s information, assign an owner and plan the next contact. Click Try for free to choose a plan on the pricing page. After registration, we will ask whether you need help getting started.